Privacy Policy

Last updated: March 16, 2026

This Privacy Policy explains how Luxury Suites by Notaly Ariel ("we", "us", "our") collects, uses, shares, and protects personal information when you visit our website (the "Site"), contact us, or make a reservation.

If you do not agree with this Privacy Policy, please do not use the Site or submit personal information.

1) Who we are

Data controller: Luxury Suites by Notaly Ariel (the business responsible for your personal information).
Contact: Please use the Contact Us page on our website for privacy questions and requests.

2) What personal information we collect

We may collect the following types of information:

A) Information you provide to us

• Contact details (name, email, phone number)

• Reservation details (dates, number of guests, special requests, preferences)

• Messages you send us (via forms, email, WhatsApp, or phone)

• Guest information needed for check-in or compliance (only where required by law)

B) Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, approximate location derived from IP)

• Cookie identifiers and similar tracking data (see Cookie Policy)

C) Payment information
Payments are processed by third-party payment providers. We typically receive confirmation of payment status and basic transaction details, but we do not store full payment card numbers on our systems.

3) Why we use your information

We use personal information to:

• Provide and manage reservations and guest services

• Communicate with you before, during, and after your stay

• Send booking confirmations, updates, and important property information

• Improve our Site, content, and guest experience

• Prevent fraud, protect security, and troubleshoot issues

• Comply with legal obligations (for example, tax, accounting, or guest registration requirements where applicable)

4) Legal bases for processing (where applicable)

If you are in the EEA/UK or similar jurisdictions, we process personal information under the following legal bases:

• Contract - to provide and manage your booking

• Legitimate interests - to operate, improve, and secure our business and Site

• Consent - for non-essential cookies or marketing (where required)

• Legal obligation - to comply with laws and regulations

5) How we share your information

We may share personal information with:

• Website and booking platform providers (the service that powers our Site and reservation system)

• Payment processors (to securely process payments)

• Service providers (IT, analytics, customer support tools) that help us run our business

• Authorities if required by law or to protect rights, safety, and security

• Professional advisors (accountants, legal counsel) when necessary

We do not sell your personal information.

6) International data transfers

Some of our service providers may process data outside your country. When required, we use reasonable safeguards to protect personal information during transfer (for example, contractual protections).

7) Data retention

We keep personal information only as long as necessary for the purposes described above, including to:

• complete reservations and provide services,

• meet legal, tax, and accounting requirements,

• resolve disputes and enforce agreements.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your rights and choices

Depending on your location, you may have rights to:

• request access to your personal information,

• request correction or deletion,

• object to processing or request restriction,

• request data portability,

• withdraw consent (where processing is based on consent).

To submit a request, contact us via the Contact Us page. We may need to verify your identity before responding.

10) Cookies and tracking

We use cookies and similar technologies for essential site functions, preferences, analytics, and (if enabled) marketing. For details and controls, see our Cookie Policy.

11) Children’s privacy

Our Site and services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

13) Contact

For privacy questions or requests, please contact us via the Contact Us page on our website.